Senior Business Analyst

Mid-Senior Level
Ottawa
Full-time
, Remote Friendly

Job Description

ADGA is currently looking to hire a Senior Business Analyst to work within the Information Management Services Branch with our client at Correctional Services Canada.

 

The Information Management Services (IMS) is responsible for the provision of IM/IT services to Correctional Service Canada (CSC) and its Clients.  

 

Currently, IMS services are viewed from a vertical (siloed) perspective, each team identifying services from their point of view.  The end goal is to create a single catalogue for the entirety of IMS from a horizontal (enterprise) perspective in order to improve the experience from a client perspective.  It will also ensure that IMS better understands its’ operations as a whole, identify service interdependencies and critical success factors, and make informed decisions; all of which will facilitate continuous service improvement and the maturing of processes.

 

The final IMS Service Catalogue will become the trusted source used to populate client-facing service offerings and service agreements.

 

The Enterprise Service Management (ESM) has a requirement to acquire the services of a Senior Business Analyst (BA) to work with the IMS stakeholders to identify what internal and external services they provide and to collect details for each service.  All information must be recorded in the IMS Service Catalogue and the BA must assist in performing a gap analysis to identify and prioritize each service and owner’s next steps. Having a BA as part of the team will provide relief for all IMS stakeholders and act as a liaison between stakeholders and the Service Catalogue project lead. 

 

Tasks

  1. Meet with IMS stakeholders to identify each IT Service and associated details such as but not limited to service description, offerings, and service owner.
  2. Conduct gap analysis between draft IMS Service Catalogue and desired end-state.
  3. Provide advice and guidance to the ESM team while developing a roadmap to address the remaining gaps.
  4. Provide advice and guidance to Service Owners on how to address gaps.
  5. Coordinate with a technical writer to document individual IT services.

Deliverables:

  1. List of IMS services from an enterprise perspective.
  2. Gap analysis on Service Catalogue.
  3. Roadmap to end-state.
  4. Weekly Progress Reports.

Qualifications

ADGA requires a Senior Business Analyst who meets the following requirements:

  • Must have a University Degree or College/CEGEP Diploma related to information system management, business, business administration, commerce, computer science, information technology, or science from a recognized post-secondary institution.
  • A minimum of ten (10) years of experience in the past fifteen (15) years of demonstrated experience performing the following tasks:
    • Meeting with stakeholders to identify each IT Service and associated details such as but not limited to service description, offerings, and service owners;
    • Conducting gap analysis between draft Service Catalogues and desired end-states;
    • Providing advice and guidance to Service Owners on how to address gaps; and
    • Coordinating with a technical writer to document individual IT services.
  • Five projects each with a minimum duration of six (6) months last seven (7) years using the following technologies:
    • Excel
    • Word
    • Powerpoint 

Additional Information

ADGA commits to putting diversity into action to build a stronger, more representative team and help our customers and communities thrive. We are a proudly Canadian company, striving to further diversity, equity, and inclusion in the workplace and provide every individual with the opportunities and resources to help them reach their full potential.

ADGA s'engage à mettre la diversité en action pour bâtir une équipe plus forte et plus représentative et aider nos clients et nos communautés à prospérer. Nous sommes une entreprise fièrement canadienne. Nous nous engageons pour promouvoir la diversité, l'équité et l'inclusion dans le milieu de travail et d'offrir à chaque personne les possibilités et les ressources qui lui permettront de réaliser son plein potentiel.

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