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A social support system from secure cards to complete database registration

Secure Cards

A social support system from secure cards to complete database registration

In May 2008, the Government of Canada approved an initiative to enhance an important social support program for a major government department. This initiative was a significant shift in focus for that department, where it would evolve from being a source of funding to working with its constituents on results-based accountability. ADGA built a custom information technology system as an essential tool to support this reform.

We provided information management/information technology (IM/IT) professional services in the form of 22 resources performing a range of services that encompassed the development life cycle of the system. Services included the development of the system’s architecture business requirements for data collection, analysis, report and information sharing, as well as web application development. ADGA also delivered a service plan identifying team structure, work schedule, quality assurance and other project management support and documentation as required by the client.

The system measures social program performance for the department, collecting essential information about the program and reviewing this information to track vital performance indicators.

The overall project had three major components:

  1. Identifying needed changes to current business practices in order to optimize the results of the System. This was done collaboratively with constituents and departmental staff (central and regional) to determine the performance measures for the system; identify corresponding reporting requirements; redesign reporting forms; review methods of reporting; and related issues.
  2. Developing an IT solution that met the identified business requirements for data collection, simplification, analysis, reporting and information sharing.
  3. Providing training and support to maximize the acceptance, use and supportability of the new system. The project's IT team required resources (or extensions for resources) to support project delivery/implementation (web application development) after project approval.

The system is an enterprise level web-based computer application that delivers improved program management processes, accountability and analytical capacity to the department. ADGA continues to perform work on the project under various roles including application/software architects, business transformation architects, business analysts, web developers, and database analysts/IM administrators.

Services are delivered using the departmental common infrastructure and application development services and tools in alignment with departmental standards and environment for the provision of web application services, based upon: Oracle Databases, Windows Server 2003, Internet Information Server, MS Visual Interdev (ASP and VB6), MS Visual Studio (ASP.NET and VB.NET), MS .NET framework, CSLA .Net framework, MS Visual SourceSafe, MS Web Services Enhancements (WSE), Crystal Reports, Crystal Enterprise and PL/SQL. All services adhere to TBS Standards on web accessibility, interoperability and usability.