You are here

Accessibility & ADGA

ADGA Group Consultants Inc. is committed to providing a barrier-free environment in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code and Ontario Regulation 191/11 Integrated Accessibility Standards Regulations. ADGA has policies related to Accessibility including our customer service standards and a multi-year implementation plan. To access an electronic copy of our plan download the PDF below. If you would like a copy of these documents, require additional information, an alternative format, or require communication supports please contact the Accessibility Officer, at or 613-237-2930 x245 for assistance.


Access for Ontarians with Disabilities Act (AODA) 2005 Integrated Accessibility Standards and Regulations (IASR)

The intent of this document is to provide a framework within which ADGA will work to meet the requirements of Ontario Regulation 191/11, IASR under the Accessibility for Ontarians with Disabilities Act, 2005. All goods and services provided by ADGA shall follow the principles of dignity, independence, integration and equal opportunity.


Disability – The term disability as defined by the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, refers to:

  • Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
  • A condition of mental impairment or a developmental disability;
  • A learning disability, or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
  • A mental disorder; or
  • An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

Accessible Formats– Include but are not limited to large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities.

Assistive Device – Is a technical aid, communication device or other instrument that is used to maintain or improve the functional abilities of people with disabilities. Personal assistive devices are typically devices that individuals bring with them such as a wheelchair, walker or a personal oxygen tank that might assist in hearing, seeing, communicating, moving, breathing, remembering and/or reading.

Communication Supports – Include but are not limited to captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.

Performance Management – Activities related to assessing and improving employee performance, productivity and effectiveness with the goal of facilitating employee success.

Support Person – a support person means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care, medical needs or access to goods and services.

Redeployment – The reassignment of employees to other departments or jobs within the organization as an alternative to layoff, when a particular job or department has been eliminated by the organization.


Accessibility Plans

Multi-Year Implementation Plan – ADGA’s Multi-Year Implementation Plan can be found below in PDF format. ADGA will update the plan on a regular basis. A copy of the plan is available upon request; and accessible formats can be made available.


ADGA will ensure that all feedback processes (both internal and external) are made accessible to clients/customers or other personnel with disabilities, upon request and will make this known to the public.

Self Serve Kiosks

ADGA will incorporate accessibility features when designing, procuring or acquiring self-service kiosks.


Training will be provided to all personnel in Ontario on the required IASR Standards in a timely manner, upon hire or appointment. ADGA will update personnel on changes to policies and procedures in timely manner.

Record of Training

A record will be kept of all training provided, and will be held centrally. It will include the training provided, the date of the training, the training provider and the personnel who attended the training.

Customer Service Standard

The Provision of Goods and Services to Persons with Disabilities

ADGA will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity. ADGA will ensure that when providing goods and services; we will take into consideration individual needs and communicate in a manner that takes into account an individual’s disability. A copy of our Customer Service Policy and alternative formats are available upon request.

The Use of Assistive Devices

Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by ADGA. In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used, in consultation with the individual, to ensure the access of goods and services.

Guide Dogs, Service Animals and Service Dogs

A person with a disability that is accompanied by guide dog, service dog or service animal will be allowed access to premises that are open to the public unless otherwise excluded by law. "No pet"; policies do not apply to guide dogs, service animals and/or service dogs.

Use of Support Persons

If a person with a disability is accompanied by a support person, ADGA will ensure that both persons are allowed to enter the premises together and that the individual is not prevented from having access to the support person.

Notice of Disruption in Service

Service disruptions may occur due to reasons that may or may not be within the control or prior knowledge of ADGA. In the event of any temporary disruptions to facilities or services that a person with disabilities relies on in order to access or use ADGA’s goods or services, reasonable efforts will be made to provide advance notice. In some circumstances such as in the situation of unplanned temporary disruptions, advance notice may not be possible.

Notice of Availability

ADGA will notify the public that our documents related to the IASR are available upon request.

Information and Communications Standard

Accessible Website and Web Content

ADGA will ensure that our website and all web content published after January 1, 2012, conform to the Web Content Accessibility Guidelines (WCAG) 2.0 and will refer to the schedule set out in the IASR for specific compliance deadlines.

Accessible Formats and Communication Supports

ADGA will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, upon request. Accessible formats and communication supports will be provided in a timely manner and at a cost no greater than that charged to others. ADGA will take into account the person's accessibility needs when customizing individual requests and shall consult with the individual making the request. Upon request we will inform the public about the availability of accessible formats and communication supports.

Employment Standard

Individual Accommodation Plan 

ADGA has a written process in place for documenting individual accommodation plans for employees with disabilities. The process for the development of these accommodation plans include the involvement of the individual requesting accommodation and the involvement of 3rd parties as required.

Recruitment, Assessment and Selection

ADGA will notify employees and the public about the availability of accommodation for job applicants who have disabilities during the Recruitment phase. Candidates selected to progress to the assessment and selection phases will be informed that accommodation is available, upon request, with regards to all aspects of the process. Where accommodation is requested, ADGA will consult with the individual and provide or arrange for suitable accommodation.

Successful candidates will be made aware of ADGA’s policies for accommodating people with disabilities, including the availability of Supports at the point of hire.

Accessible Formats and Communication Supports for Employees

ADGA will ensure that personnel are aware of our policies for employees with disabilities and any changes to these policies as they occur. ADGA will consult with the individual making the request to determine the best way to provide the accessible format or communication support.

Workplace Emergency Response Information

ADGA will ensure that where required, we will create individual workplace emergency response information for employees with disabilities. All plans will be developed and reviewed in accordance with the IASR.

Performance Management and Career Development and Advancement

ADGA will consider the accessibility needs of employees with disabilities when implementing the performance management processes, when redeploying employees or offering career development and/or advancement opportunities. Individual accommodation plans will be consulted, and updated as required.

Return to Work Process

ADGA has developed written processes to assist in a return to work for personnel who are absent from work due to a disability and require disability-related accommodation(s). The return to work process outlines the steps ADGA will take to facilitate a return to work and will use documented individual accommodation plans as necessary.

Contact Details Further Information

For further information on ADGA’s IASR Policies the Accessibility Officer is available at; or 613 691-2407.